Dernière mise à jour : 1er janvier 2026
Super Gifters accepts returns and exchanges for orders placed at supergifters.co.ke, including deliveries in Kenya and shipments to other countries. Unused items must be in original packaging. We also accept exchanges.
Orders shipped outside Kenya follow the same quality rules, with a longer window so you can inspect the parcel after international transit (typically 7–14 business days).
Made-to-order and personalized gifts may have tighter return conditions because they are produced specifically for you. Defective, damaged, or incorrect custom items are still eligible for review in Kenya and internationally.
Sign in, open Profile → My Orders, and choose Request Return on an eligible order. You can also submit a support ticket with your order number and photos. We accept exchanges. Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect. International exchanges are fulfilled after we receive the returned item in Kenya.
If your order arrived damaged or is the wrong product — in Kenya or abroad — submit a support ticket with photos. We will review the case even if the standard window has closed.
Questions? Open Customer Support, email info@supergifters.co.ke, or call +254 141 617 768. Related pages: Terms of Service and Privacy Policy.
